HIGH POINT, N.C. -- Thousands of water meters are getting an upgrade with new electronic radio transmitters (ERT) within the city of High Point.
High Point Customer Service Supervisor Joey Bowman explains the new ERTs allow for a more specific reading of customers water consumption and can save customers money if ever there was a leak or disconnection.
“It allows us to obtain so much more information that can help the customer. We break down their usage monthly, weekly, daily by 45 days." Bowman said. “We can pinpoint down to the hour or multiple days when the leak started and when the leak finished.”
Bowman said the newer technology can prevent customers from paying a large utility bill due to an unknown disconnection or small leak.
“If something like that happens, it sends up a red flag that says hey come check this out, this is the last reading I’ve got but I’ve not communicated the meter since,” Bowman said.
The ERTs work much like a cell phone sending off signals every 60 seconds that can be picked up by water readers as they drive by a home or property.
Last year the city allotted for the upgrade in their new budget.
The older electronic radio transmitters cost about $122, the new ones cost $147. The 38,000 new ERTs have been in the process of replacement since July.
Bowman said the process will take time as there are approximately 38,000 meters that use High Point’s water services.