Questions about water analysis forms left on doors in High Point

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HIGH POINT, N.C. -- A resident of the Tarrant Trace Circle area called FOX8 when she found a flyer and water vial attached to her door Tuesday morning.

The “Water Analysis Data Form” asks residents to fill the enclosed sample bottle with water from the tap and to sign and complete the form. The form says the sample will be picked up within the next 24 hours.

In addition, it asks for personal contact information such as the resident's current employer and their household income range.

There is no company or contact information associated with the water collection form and neither the City of High Point or the neighborhood's homeowner association sent the forms to residents.

Bob Martin, director of customer service with the City of High Point, said these solicitations have happened before within the city and are often from filtration systems.

“We’re not really a supporter of these filtration systems. We have chlorine in the water that’s there to kill the bacteria and most of these filtration systems remove that chlorine,” Martin said. “So over time it could pose a hazard.”

Martin said whenever the city collects water samples they do not place a vial container at your door.

“As part of our water testing we take over 100 tests a month and those are randomly generated by computer programs." Martin explained. “We go out to those residences and notify the resident and take a sample typically from the outside of the home, so we're not going inside inconveniencing them.”

After further investigation, the forms were traced to Home Smart Water based out of Greensboro.

We asked a representative over the phone why their contact information and company was not listed on the forms.

Before the representative hung up the phone, he mentioned they have been in business since 2012 and have an “A” rating with the Better Business Bureau.

Abby Hall, with the BBB, said in an email statement, “HomeSmart Water is not currently an Accredited Business with BBB of Central North Carolina under the names “HomeSmart Water” or “Home Smart, LLC”.

Hall adds that, “BBB is not currently reporting a rating for HomeSmart Water/Home Smart, LLC”

Hall advises the following for anyone whenever a form or solicitation package is left at their door step:

  • You should never give your personal information to a person, business or entity with which you are not familiar.
  • You should be wary of any surveys, questionnaires, forms, etc. that are not clearly marked with a business or entity name.
  • If you are unsure of the validity of a survey, questionnaire, form, etc. that has been left at your home or delivered in the mail, you should call BBB.

Specifically, when it’s not clear who you’re giving information to:

  • Never give your signature. It’s one piece of information con men can use to steal your identity.
  • Think twice about providing information about your work status. If they know you work, they know when your home is likely empty.
  • Ask yourself, “Do you really want a stranger knowing how much you make?”

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