GREENSBORO, N.C. — A widespread technological issue caused problems for students who are supposed to begin online learning Monday.
NCEDCloud was down across North Carolina, according to Guilford County Schools. That means students, teachers and parents cannot access Canvas, PowerSchool or any other NCEDCloud application.
GCS says the system is back online.
Superintendent Sharon Contreras said Monday students would not be penalized for missing instructional time, and attendance would not count against them during the glitches.
“I believe there is one word, one attribute that we are all going to have to become intimately familiar with, patience,” she said.
“We do not blame the teachers at all the teachers are going above and beyond and are put in a very bad situation themselves,” said Tommy Moran, whose daughter attends Western Guilford High School.
Moran was frustrated with problems so early in the year, and said his daughter was unable to log on for several hours.
“They should’ve just been better prepared with all of this and they haven’t been,” he said.
“We would rather go through this and have these hiccups then see teachers get sick or possibly ourselves get sick, or our kids get sick we’d rather do that then face time at the doctors or the hospital or dealing with medical costs,” said Sam Cook, a parent at Grimsley High School and Kiser Middle.
Winston-Salem/Forsyth County Schools said in a notice on the district’s website, “State leaders report they are experiencing problems with log in. Our technology team has notified NCDPI and is working with them on a solution.”
WS/FCS adds that students do not need NCEDCloud or Canvas to access Microsoft Teams and Zoom.
Northern High School sent out an email to the school community, saying, “We are aware that there are issues getting into NCEdCloud this morning. This does impact parent’s, student’s and teacher’s ability to log into Canvas, PowerSchool, and any other NCEdCloud applications. The district is currently working on a solution. I will keep you posted as soon as we receive more information. If we need to postpone our orientations, we will. Thank you for your patience.”