Mom called 911 for baby locked in car, claims dispatcher hung up on her without sending help

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NEW TAMPA, Fla. — A 10-month-old boy accidentally became trapped in a hot car and his mother got a surprising answer when she called 911 for help.

Shana Dees, the boys mother, had stopped by a local CVS to pick up a few items on Saturday. She put her son Jack in his car seat and closed the door to go secure their shopping cart.

Little did Dees know Jack had stolen her car keys.

“And in those three seconds when I was moving the cart he hit the lock button,” Dees said.

Dees black Acura was not running and temperatures were nearing the triple digits.

Panicked, she begged a passerby for a phone and called police. Only the dispatcher didn’t send help.

“They won’t be able to kind of gain access to the car unless the child is in some sort of distress,” the dispatcher is heard saying on the 911 call.

At that point, the dispatcher ended the call.

“The dispatcher absolutely made a mistake, this is not the way we do business,” said Laura McElroy, with the Tampa Police Department.

Eight minutes went by before an off-duty officer made a second 911 call.

Before police could arrive, a Good Samaritan broke the car’s left passenger window with a wrench in order to get Jack out.

“I’d like to say thank you to them, to the man that let me use his phone, to the retired officer that was able to get the police out there. They were the first responders that day,” Dees said.

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