NCDOT working to fix potholes quicker with public’s help

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GUILFORD COUNTY, N.C. -- During the winter season, driving across North Carolina's highways and interstates can be a little bumpy.

"With this weather -- had rainy weather and now freezing weather -- potholes can develop even small in nature," says NC Department of Transportation Division 7 Engineer Mike Mills.

So with your help, the state DOT is stepping up their fight against potholes and other road hazards like dented guardrails.

Drivers can call the state DOT at (877) 368-4968 toll-free to file a report.

Also, you can go to the state DOT website to point out a problem.

When it comes to potholes, the DOT will make the repairs in two business days. Other problems like damaged traffic signs and clogged drains will be repaired in 10 to 15 business days.

Mills says the DOT's aggressive approach to solving problems shows that the organization is committed to customer service.

"Absolutely, that’s what we are here for. We need to be held accountable for what we do. We welcome it.”

Tim Hegler's job requires that he travels across four states. Since he is on the road so often, he likes the DOT's new approach to fixing problems quickly.

"I think it’s helpful to the people that are on the road. It’s a safety feature plus when people come through our state it makes us look good because we are keeping up our roads,” Hegler said.