Glitch causes High Point utility bills to snowball
HIGH POINT, N.C. — Louise Thompson and her husband, Morris, need a predictable monthly budget, so they signed up for the Equal Payment Plan through the city of High Point’s Electric Utilities Department, the News & Record reported.
It was a perfect fit for their Social Security income. The city predicted their annual electricity and water use and created a monthly average. If the Thompsons used less than predicted, they’d get a check at the end of the year. If they used more, the city would increase the average payment the next year to cover the previous year’s difference.
So for a couple of years they’ve paid about $205 a month for utilities.
That allowed them to sail through the expensive cold winters and hot summers that play havoc on a fixed income.
But despite that careful planning, havoc came their way in April.
Without explanation, they received a utility bill for $835.47.
“When I saw that $835 I went up the ceiling,” Louise said. “That’s something that would shock you to see. Where am I going to get that much?”
READ MORE: News & Record