Guilford Metro 911 calls double for traffic accidents Tuesday morning

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GUILFORD COUNTY, N.C. -- Guilford Metro 911 dispatchers were slammed with one call after another for more than two hours Tuesday morning.

The 6 to 8am time frame is usually nowhere near as busy as it was today when snow hit the roads, said Acting Director Melanie Neal.

Last Tuesday, also a snow day, Neal said they received 712 calls all day long. 71 of those were traffic accidents.

Today, Guilford Metro 911 received 506 calls in just the first 12 hours. 189 of those were traffic accidents, 2.6 times the number of traffic accidents compared to one week ago.

“We hit the ground running. We’ve had over 216 calls just in the first two hours they were here,” Neal explained. She said 18 to 20 people were handling the calls. “Car accidents, motorists stranded needing help. In this type of event everybody ends up answering the phone because it is so busy.”

She said the staff handled the influx of calls very well.

Many reports came in for Wendover Avenue, Battleground Avenue, Interstate 85 and Interstate 40. But there were reports of winter-related wrecks countywide.

Several cars slid off Business 85 in High Point, and traffic was slow by construction near Summerfield on U.S. 220 most of the morning.