Mother claims daughter’s accident in Dollar General led to ‘humiliation’ on Facebook

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Dollar General (stock photo)

HOLT, Mo. — A mother is upset after her 2-year-old daughter’s accident in a store led to humiliation on Facebook.

Samantha Sargent is proud of her daughter, Railyn, who was recently potty-trained. But every now and then she has an accident. Which is what happened Monday at their local Dollar General, according to WDAF.

As they were shopping, the toddler had an accident so the mother cleaned her up and bought her new underwear.

When the family went to check out, Railyn was wearing only a shirt and only her new dry underwear with the wet shorts in the cart.

“The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent explained. “That’s when she said that she wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us.”

Sargent went to Facebook asking for feedback, and she was encouraged to talk to the manager. She went back up to the store to complain and expected a call back from the manager.

Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

This enraged Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child. That’s a feeling that only a mother can understand,” she said.

Sargent took her complaint to the corporate office, but she says she won’t be going back to the store.

A representative of Dollar General writes:
Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.

Source: WDAF


  • Jerrifaye

    I have quit shopping at Dollar General as well after a bad experience here in North Carolina, I went through the manager, corporate and got no where! I accidentally left my iphone4 in the restroom and when we got about 5 minutes from the store I realized it and we called the store from my husbands phone and talked to an employee who went to check the restroom after a min she said what kind of phone is and what does it look like, which meant to me she had found it after we describe she says no no phone here. So, we go to the store and my husband starts calling my phone and hears it ringing in the employee break room, the woman tells him he can’t go in there but he does and guess where my phone was, IN HER PURSE! So, we proceed to ask for the manager, she was the manager on duty! It was as if no one cared, they wouldn’t even discuss it with us except to tell us if it were true she would be fired. We didn’t even get an apology! The people that run Dollar General just DO NOT care! I hate this woman had to go through this, any of us moms know this can happen anytime, anywhere, there still “babies” and they have accidents!

  • Carrie White

    Two yr. olds have accidents. I kept a tee shirt and extra pair of pants in my large purse when ever we went somewhere. Bring the kid in the bathroom, clean them up and put on clean clothes. Oh, and put pissy or shitty underwear in a ziplock bag (which you should also always carry). don’t haul your kid arould the store in only underwear…that looks skanky!

  • Wendy James

    As a Grandmother with a 2 yr. old Grandson I carry a pocketbook and his diaper bag when we go out with extra clothes and diapers not underwear as he is potty training too. If he happens to have an accident it’s not all over the floor or down his leg it’s in his diaper with no embarrassment. I take baby wipes along with other wipes for face and hands too. Just saying.

  • ms who

    Shes worried about what a cashier said??? Did she think about the 7 pedophiles in the store who went into the bathroom to handle business AFTER seeing her half naked child??? What a flipping idiot…… and , SHE wants an APOLOGY??? Dollar General should spring for a parenting class for her.

    • You are all ignorant.

      So you’re a pedophile? haha. I think ANYONE who would think of it this way is ignorant. It’s not like the mom was just like “okay honey t-shirt and underwear, to the store we go!”. The child originally had on shorts until they became soiled.

  • Beth Bouldin

    It is my understanding from your post that you changed her and immediately went to check out. That is exactly what I would have done! Little ones can’t help the accidents. Anyone who has ever potty trained a child has had to deal with this at some point. The store employee should have said nothing to you or about your child. You did not bring her into the store dressed like that, and you didn’t intend to leave the store that way. If she had been paying attention (as any retail store employee should) she would have known and been aware of the situation without you having to say anything, and would have realized you were on your way OUT the door, not getting ready to spend an hour shopping! And honestly, if you needed to get a few more things, what harm would have come of that? She was covered by her shirt and her ‘sensitive areas’ were not exposed. When you are caring for children, it’s more likely that not a single day has gone as it was planned. As parents or caregivers, we have to learn to roll with the punches. And sadly, with people and their narrow mindedness as well. I would not return to that store either. A good rule of practice though, is to do as others have suggested and carry extras in your vehicle or an extra bag inside. I too learned that the hard way with one of my children, although I didn’t have such negative experience when it happened with me and my child. We now have a bag in each vehicle that contains an extra set of clothes for each of our kids, plus diapers and wipes, just in case! It has been a lifesaver more than once.

    On another note, I can also tell you that Dollar General as a corporation doesn’t care one way or the other. They may say they do, but they don’t. My husband worked for a company that sublet drivers to deliver loads for DG. He could not STAND them! Managers were often rude as were the employees. Calls to corporate went ignored or were responded to with horrible customer service. He often times arrived to deliver loads during scheduled times, only to find managers had left for the day, or refused to start unloading because they didn’t want to stay the extra time it would take to finish the task after they had planned to leave. He would have to spend overnights waiting for managers to show up and unload the merchandise. Only managers were allowed to sign the paperwork, so letting other employees unload wasn’t an option. He threatened once to unload it and leave it at the door (while the manager was sitting inside waiting for her last 30 minutes to click off the clock). She called corporate and within 10 minutes, his dispatcher was calling him and telling him if he did that, he’d lose his job. Never mind the delivery time listed on the paperwork. Ignore that and do whatever the manager wanted. That manager wasn’t scheduled to come back to work for almost 2 days later. To an Over the Road truck driver, time is money. Each minute spent sitting there idling equals miles not traveled which adds up to $0 on a pay check. Needless to say, he no longer works for that company. Our local DG has some friendly employees, but I only go on certain days when certain ones are on shift. They don’t have the best track record of hiring the most customer friendly employees. I wish you well and hope that the next time your little one has an accident, you don’t face as much negativity.

  • Consumer in SE

    I am wondering if Dollar General really thinks we all believe “our mission of Serving Others”, with the responses here from other experiences, including former employees? I fell in a DG recently, on a spilled product that wasn’t visible, and the response I received was that I was lying, and that “I know how that product got on the floor”, like I caused the spill,, but that they would – as a good will gesture – pay for my medical bills. They also discouraged me from seeking medical care, saying that it was my expense if I did. Don’t quite think this is Serving Others.

  • SherryB

    A t-shirt and diaper is NOT appropriate for a child that age to wear in a public setting..Just because your child is “potty trained” doesn’t mean you no longer take a change of clothes with you when going out for those “just in case” times..

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