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Medicaid claims system going online

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RALEIGH, N.C. -- Starting Monday, North Carolina is changing its Medicaid billing and claims system with a new online system called NCTracks.

NCTracks is designed to process and pay more than $12 billion each year in health care claims for the more than 70,000 enrolled medical providers that serve more than 1.5 million Medicaid recipients.

The Web-based system will switch providers from paper to digital claims submission processes.  At least 57 paper forms will be eliminated as a result of the transition and processing times are expected to shorten.

Health care providers are required to register their information with the NCTracks system, but state officials say only 50 percent of providers have signed up.

Providers can visit to register or learn more.  They can also call 866-844-1113 or email for support.

NCTracks consolidates multiple systems in Division of Medical Assistance, Division of Public Health, Division of Mental Health/Developmental Disabilities/Substance Abuse Services and the Office of Rural Health and Community Care.

The current Medicaid claims system has been in place for 35 years.

Dr. Aldona Wos, Secretary of the State Department of Health and Human Services, explains more about the transition in the video above.