Guilford Metro 911 celebrates grand re-opening of call center

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GREENSBORO, N.C. – Guilford Metro 911 is celebrating the grand re-opening of its 911 center with a public open house from 2-4 p.m. Monday, Jan. 7 at 1201 Coliseum Blvd.

Officials said the GM 911 Center has expanded from 2,400 to more than 5,400 square feet after eight months of construction and upgrades.

The facility officially begins taking and dispatching calls for assistance Tuesday, January 8.

The newly expanded facility now has 26 consoles, including 15 law enforcement, fire service, emergency medical services, and emergency management dispatch positions.

There are also eight dedicated 911 call taking positions, one spare position, and two supervisory positions.

The upgraded 911 phone system allows for faster call setup times to the dedicated 911 call takers, resulting in quicker processing time for all emergency calls.

Officials say the renovated facility is designed for future growth and can be expanded to accommodate up to 40 call intake and/or dispatch positions without the need for additional structural changes.

911 Coordinator and Project coordinator Craig Whittington said the expansion has been in the works for three years as a way to hold the growing need in public safety.

Public safety doesn't downsize it grows because of need. Fire departments add stations, police officers he added ema bases get added, we update 911 because we have to have communicators to handle all that," Whittington said.

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