GREENSBORO, N.C. - Tenants received an apology from the management at the Cascades Grandview Apartment complex on Thursday. However, an 'I'm sorry' isn't doing too much to smooth things over.
The management of the apartment complex is having a meeting Friday afternoon to answer questions. Tenants have plenty of questions and they’re ready for answers.
"What is my money been going towards since I've been paying?" asked Tavon Richmond, who lives in the apartments.
On Wednesday, Duke Energy cut the power off at the complex because the power bill wasn't getting paid. The company has worked to get payments since April.
The power has been turned on but the building is without hot water or working elevators.
"I don't know how that's possible when you have a building full of people paying $400 and up every month. I don't understand that too much," said Richmond.
Since the outage, tenants have tried to get in contact with staff.
"We haven't seen no staff today -- so it's like cool, thanks for the apology letter, but where you guys at?" said Tyler Madden, another tenant.
Several attempts were made to contact two different managers. However, one number’s voice-mailbox was full. The other phone number was disconnected.
Managers are holding a meeting Friday afternoon at 1 p.m. at complex's pool.
Madden just wants one thing, "Just the truth, just tell me the truth. If it's good, it's good -- if it's bad, it's bad. Just tell the truth."