McLeansville call center adding nearly 200 to workforce

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McLEANSVILLE, N.C. -- A McLeansville call center's workforce will go up by nearly 200 after company officials said it landed a new contract.

KGB USA currently employs 282 people at its facility off Interstate 40-85. However, Maricela Arcila with KGB said Tuesday they plan on having 450 employees by the end of the year.

"We hope to transition a majority of our employees currently working directory assistance to this new product," Arcila said.

The new product Arcila refers to is "customer care." In a statement, company officials said it received a "large customer care contract," but it did not disclose any other details.

Employees learned of the company's plans on Tuesday. Company officials said the directory assistance positions currently in McLeansville will be consolidated into other facilities.

KGB USA's announcement comes just days after another Piedmont call center, NCO Customer Management, announced it was closing, causing nearly 700 people to lose their jobs. NCO officials have not yet given a specific reason for the closing.

KGB is currently taking applications for open positions. You can apply online at, as well as in person at KGB's facility at 5420 Millstream Road.

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