Sears call center layoffs impact hundreds of workers in High Point

HIGH POINT, N.C. — Sears Holdings Corporation will close its call center in High Point, impacting hundreds of jobs.

“The closure of this location is part of our strategy to optimize our call center operations to align with our forecasted call volumes,” a Sears spokesman said in an email.

Jo Anne Mullis, Sears call center human resources manager, said about 100 people were laid off in October when the company announced the center would be closing. Those people received 60 days pay.

About 200 people still work at the center, located at 921 Eastchester Drive, and they will be laid off on Feb. 24, 2017, the same day the facility will permanently close.

Mullis says the High Point location is doing whatever they can to help the employees find other work. They will be hosting two job fairs.

“We value our people and they have a tremendous skill set,” Mullis said. “They have a lot to offer the community and we want to make sure they have every opportunity to get in front of a lot of employers at one time, speak to them and talk about the opportunities available to them.”

Sears includes brands such as Sears, Kmart, Shop Your Way, Kenmore and Craftsman.