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BBB warns of phone scam; scammers asking for remote access to computers

GREENSBORO, N.C. -- It's the phone scam many of you have likely received from an unknown number or a local number.

"They are going to say your computer is infected with malware or a virus -- it's not." said Lechelle Yates, with the Better Business Bureau, who receives calls weekly from people reporting the scam. "I know this is the South and we never want to be rude but just hang up the phone, this is con men."

Scammers, pretending to be with Microsoft, ask for remote access to your computer or ask you to download some software which allows them access. They also ask for your credit card to provide you with protection from virus or malware.

"Just don't give them any personal information especially not a credit card number," said Yates. "Also don't let them direct you to a website where you have to click on a link or download any software -- just hang up the phone."

A Microsoft survey, conducted in October, says two out of three people have received the calls in the last year. The survey also found one out of five people stayed on the phone with them, with 50 percent being millennials ages 18 to 34.

If you get the calls or fall victim, the Federal Trade Commission and Microsoft want to hear from you. Complaining to the FTC seems to work.

Call Microsoft if you have questions: 1-800-426-9400 or click here.