CHARLOTTE, N.C. — A young boy with Dravet syndrome and his service dog were kicked off of a flight at Charlotte-Douglass Airport on Thanksgiving Day.
Brian Weasel, 12, depends on his trained labradoodle Chugg because he suffers from seizures. While he, his family and Chugg were heading back home to Evansville, Indiana, after a vacation at Myrtle Beach, they were told to get off the flight because the dog was too large.
FOX46 reports the family called American Airlines two weeks before their vacation to let them know the dog would be flying with them. They were also told there would be no problems.
“You could tell right away from her demeanor, her attitude, and her body language that she did not like animals,” Brian’s mother Amy Weasel said about a flight attendant. “She said I’ve already contacted management and they are coming to speak with you, and the management got on the plane and told me that I needed to exit the aircraft.”
After the conversation, the four got off of the airplane, according to WCNC. American Airlines eventually paid for a hotel room and re-booked them on a flight to St. Louis on Friday. They then rented a car to drive the remaining three hours back home.
American Airlines later released a statement on the incident, apologizing for the service:
We are aware of this issue and apologize to the passenger. Our customer relations team is reaching out to the passenger directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight.
Amy says she was never contacted by American Airlines, but she was offered a $150 voucher when she called them about the issue.