Alorica to add 800 jobs to Guilford County workforce

GUILFORD COUNTY, N.C. — National call center and customer services company Alorica Inc. will be adding 800 jobs to the Guilford County workforce, Greensboro and High Point officials announced at a news conference Thursday.

Loren Hill, president of the High Point Economic Development Corp., said Wednesday that 800 jobs coming to the region at once is one of the largest job announcements ever.

Alorica, which was founded in 1999, refers to itself on its website as “the largest customer experience business process outsourcer servicing the U.S. market.”

Alorica is staffed by roughly 52,000 people in North America and more than 38,000 across the globe, with 26,300 based in the Philippines and 11,800 in Latin America.

In attendance at the press conference was High Point Mayor Bill Bencini, who called it a great day to be in High Point and Greensboro.

Alorica already has a High Point facility in Piedmont Center Office Industrial Park. It is the ninth largest employer in High Point, Bencini said — and that’s before adding 800 jobs. The end goal is to have 1,900 employees at the High Point location, which could make it a top five or even a top three employer in the city.

The company, who began the initiative to hire 800 employees about three weeks ago, says there are 535 positions left.

The company emphasized its approach to customer service is a bit different by using texts and even video to interact with customers.

Economic leaders think it could make what will happen here more sustainable than some other call center operations that didn't make it here.

"Alorica has a phenomenal track record of hiring people as their customer service folks that are then promoted to supervisory positions. So this is a great way to add to what we need for our community and our young folks,” said Loren Hill, President of the High Point Economic Development Corporation.

"If you listen to the kind of people that we want to hire its whole different mindset with what they are trying to do so it is really exciting. The other thing that they told us that most of the positions will be full-time with full benefits. So that's an awesome thing for the community,” Ken Smith, Chairman of the Guilford County Economic Development Alliance, would add.

Alorica, which is based in Irvine, California, operates more than 100 call centers throughout the U.S., providing customer service for companies and organizations.

Alorica also has branches in the eastern part of our state in both Jacksonville and Rocky Mount.

The new Guilford County jobs are part of a collaboration among Guilford County, the City of High Point, the City of Greensboro, the Greensboro Chamber of Commerce and the High Point Economic Development Corporation.

“Thank you for investing in Guilford County,” Greensboro Mayor Nancy Vaughan said during the press conference.

You can apply in person or online and the positions include benefits.

“It is so competitive here, I can’t give you a number because if I do the competition will offer ten cents more tomorrow,” said Ken Muche, a spokesperson for Alorica. “You have to go online and apply and as I said we encourage folks to come in and apply in person.”