CHARLOTTE, N.C. – A North Carolina hotel has issued an apology after refusing service to a soldier because he was under 21.
WBTV reported that a Baymont Inn and Suites in Charlotte denied a room to 20-year-old Hayden Harrington on Monday night because of his age.
The Army corporal was returning to his base in Oklahoma after visiting family in New Hampshire. He was at Charlotte Douglas International Airport when his flight was cancelled due to weather.
The United Service Organizations of North Carolina made arrangements for Harrington to stay at the Charlotte hotel. But an employee turned him away after he arrived.
Harrington ended up walking across the street and staying at a different hotel. The Baymont Inn’s manager said the desk attendant did not know that active military can book rooms even if they’re under 21.
The hotel has issued an apology, saying it will not happen again. A manager said they want to offer Harrington some reward points to use toward free stays in the future.