State launches WIC Crossroads program

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DAVIDSON COUNTY, N.C. -- After 30 years of doing everything on paper, the Women, Infants and Children Program (WIC) is switching to an electronic system in North Carolina for the first time. The state started rolling out the program, called Crossroads, at the end of May.

Crossroads is developed by a company called CSC, which is the same company that developed the NCTracks program.

NC Fast and NC Tracks had serious issues when the programs launched in North Carolina, but DHHS officials say Crossroads is a completely different type of system.

Roughly half of the counties in the state have gotten the program so far, including Davidson County.

“It will move Davidson County from a very antiquated paper system to a virtually paperless system that will help expedite the client's visit,” said WIC Director Barbara Hedrick.

Hedrick says 15 employees at the Davidson County WIC office provide assistance to more than 4,300 low income women, infants, and children. The Crossroads system will help them process applications faster. The program will also allow counties to do statewide searches for the first time, which will prevent duplicate applications and fraud.

Davidson County launched the program July 28. Hedrick says the transition has gone smoothly so far.

Guilford and Wilkes counties will begin using Crossroads Aug. 18. The new program will roll out in Forsyth, Randolph and Yadkin counties Sept. 2. Alamance, Davie and Stokes counties will get the program Oct. 6. Finally, Rockingham and Surry counties will start using Crossroads Oct. 13.