Family booted from Southwest Airlines flight over negative tweet

MINNEAPOLIS — A Minnesota man claims his family was booted from a Southwest Airlines flight after he posted a negative tweet referencing an airline worker, according to WCCO.

Duff Watson says he was asked to de-board a flight from Denver to Minneapolis after he tweeted a comment to @SouthwestAir referencing an agent and her service.

Watson told WCCO he is an “A-List” customer, which means he gets access to priority boarding. However, a gate agent would not allow his two children to board with him. Watson said he was told they must all wait and board together.

“I said… ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he said.

Watson then sent out a tweet referencing the agent.

“Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SouthwestAir,’” he said.

Shortly after the family reached their seats, they were asked to de-board. Watson said the agent felt her safety was threatened because of the tweet.

Watson told WCCO he was then forced to delete the tweet.

“She said, ‘You can’t board the plane unless you delete that tweet,’” Watson said.

Southwest Airlines issued a statement to WCCO and confirmed the customer was removed for a “short time” before the flight continued on to Minneapolis. Southwest also apologized to Watson for the incident but declined to disclose any disciplinary actions that were taken.

The family was given three $50 vouchers for a future Southwest Airlines flight.

Read more: WCCO



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