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Family booted from Southwest Airlines flight over negative tweet

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MINNEAPOLIS — A Minnesota man claims his family was booted from a Southwest Airlines flight after he posted a negative tweet referencing an airline worker, according to WCCO.

Duff Watson says he was asked to de-board a flight from Denver to Minneapolis after he tweeted a comment to @SouthwestAir referencing an agent and her service.

Watson told WCCO he is an “A-List” customer, which means he gets access to priority boarding. However, a gate agent would not allow his two children to board with him. Watson said he was told they must all wait and board together.

“I said… ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he said.

Watson then sent out a tweet referencing the agent.

“Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SouthwestAir,’” he said.

Shortly after the family reached their seats, they were asked to de-board. Watson said the agent felt her safety was threatened because of the tweet.

Watson told WCCO he was then forced to delete the tweet.

“She said, ‘You can’t board the plane unless you delete that tweet,’” Watson said.

Southwest Airlines issued a statement to WCCO and confirmed the customer was removed for a “short time” before the flight continued on to Minneapolis. Southwest also apologized to Watson for the incident but declined to disclose any disciplinary actions that were taken.

The family was given three $50 vouchers for a future Southwest Airlines flight.

Read more: WCCO



  • sinner 3

    Just another arrogant asse who thinks it is his world because of an Airline saying he is so special !!

    • Lance Johnson

      Duff is clueless. Duff has no idea what he sounds like. “Real nice way to treat an a-list (something), I’ll be sure to tweat about it. Duff, Just because you’re an a-list passenger doesn’t entitle you to bring your kids along with you for boarding. The rules don’t include them, can you understand that?!! I know you can but don’t want to because that doesn’t fit in with your little idea about how things should go according to Duff. What exactly made her so rude, because she said no to you, King Duff, and explained why? The agent doesn’t have time to coddle you, there are a lot of passengers that need to be processed. Duff, you’re way way off base and need to apologize to the agent and admit you were in the wrong and who cares if she embarrassed you, you deserved it.

    • concetrateddrink

      You are one of the suing folks over anything small . Like how dare you look at me like you hate me so I will try and sue you jj. Get over it it was a big deal

      • Chucky

        Actually, there would be good grounds for suing the airline and the employee but probably not why most people might think. By forcing him to delete his tweet before he could get back on the plane, the employee violated his right to free speech. He had every right to post the tweet, like it or not. It was a form of extortion to say he couldn’t board the plane without deleting the tweet also. I hope that they fired the “agent”… in my book it would be well deserved not because of making them wait to board but because she had him removed from the plane. I thought most airlines boarded the elderly and children early or first anyway. Is that no longer the case? (I don’t fly much).

      • John

        Sorry but Southwest did not violate his right to free speech. The right to free speech listed in the 1st amendment prevents the government from interfering with your right to free speech. Southwest Airlines is not the government. Might be a reason to sue based on breech of contract or something along that lines, but there is no freedom of speech violation.

  • seriously?

    that guy was just peeved because he got punked trying to act like a bigshot in front of his kids; way to teach his kids to be whineybaby like him

  • Lance Johnson

    Duff is the victim you see, Duff (an A-Lister) did nothing wrong. Duff is an A-Lister and as an A-Lister the agent should do anything Duff wishes even if it goes against company rules. (Duff is an A-Lister, after all.) If you don’t go along with Duff the A-Lister and Duff’s wishes (as an A-Lister), the A-Lister Duff will tweet about you and how rude you are so that all the other A-Listers will know what was done to Duff, the A-Lister.

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