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Guilford County DSS staff told to hide backlog, according to report

Guilford County DSS staff told to hide backlog, according to report

GREENSBORO, N.C. — The staff of the Guilford County Department of Social Services was instructed not to enter information into a computer system in order to hide a case backlog from the U.S. Department of Agriculture, according to public records obtained this week by the News & Record. 

A backlog of 8,100 unprocessed food stamp case recertifications came to light in March. Guilford County DSS Director Robert Williams said at the time the department was not aware of the backlog because of a problem with the processing software.

Interviews conducted during an internal investigation show at least some department members were aware of the backlog and were told to hide it. Some of the information comes from witness statements and can’t be corroborated, according to the investigation report.

Read full story: The Greensboro News & Record


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