GUILFORD COUNTY, N.C. — The Guilford County School System is investigating a glitch in its payroll system that resulted in employees not getting paid on Friday.
GCS now has a process in place to help those employees who have true emergency needs affecting health, safety and other issues and require access to funds this weekend.
Employees who need access to their paycheck immediately should send a request to firstname.lastname@example.org. Requests will be processed in the order they are received. These paychecks will be available for pick-up between 9 a.m. and 2 p.m. tomorrow at the GCS main offices, 712 N. Eugene St. in Greensboro. Walk-ins will require at least an hour to process.
The school system said it learned this morning that a problem occurred during its $21.7 million payroll transfer to Bank of America.
Bank of America told FOX8, “The payment file was submitted on time but not to the usual location and thus never processed. We’re working with the school system and other financial institutions to resolve this issue as quickly as possible.”
“All of our employees deserve to get paid. They work hard. They deserve their paychecks. They deserve to have the money in their accounts when they expect it to be there. We take this very seriously, and we’re working very hard to try to resolve this as soon as we can,” said Director of Communications Cynthia Shah-Khan. She and other district staff members were also missing their paychecks this morning.
GCS employees whose paychecks are deposited directly into their accounts at Bank of America or the State Employees Credit Union (SECU) already have access to their funds. Bank of America handles approximately 1,182 paychecks and $2.2 million of GCS’ $21.7 million payroll. SECU handles more than 5,600 paychecks and $11 million of GCS’ payroll.
The district anticipates that some other larger banks might make funds available Saturday; others may not be able to make the funds available to GCS employees until Monday.
“The majority of GCS employees are paid by direct-deposit at the end of every month, and as of this morning, the funds were not deposited in their accounts,” the school system said in a news release. “GCS learned of the problem when employees began calling district offices early this morning.”
“We are deeply concerned about our employees and recognize that this is a serious issue that must be resolved promptly,” said Superintendent Maurice “Mo” Green. “They count on having the money they’ve earned on payday, and we are working to find the best – and fastest – solution.”
The school system is working with Bank of America to resolve the problem. GCS is also exploring options available through other banking partners.
“As you know may know, there was an issue with payroll today. Employees who were expecting a direct deposit this morning did not receive funds,” the school system said in an email sent to employees.
“We are aware there was an issue with today’s payroll. We are working closely with Bank of America to determine the fastest resolution,” the school tweeted on Friday.
Employees FOX8 talked to throughout the day Friday expressed frustration. Some had gotten money in their accounts by Friday afternoon. One worker said she has been employed by GCS for decades and has never seen a payroll problem of this scale.