Call centers bringing more jobs to the Triad

MCLEANSVILLE, N.C. — Customer services call centers jobs are growing fast in the Piedmont.

“We have basically tripled in size,” said Chris Turner, senior director of operations at Conduit Global in McLeansville.

Since 2012, the company which offers customer service for pre-paid and contract cell phones has tripled its number of jobs, and by the end of the year, will add another 300.

“People are attracted to this area,” Turner said. “It’s a good workforce. It’s a good talent pool.”

With nearly a dozen colleges in the Triad, Turner says many corporations are now looking to hire from Greensboro and High Point.

In High Point, the growth of call center jobs is especially high.

APAC customer service will add 800 jobs this year to its call center. Newell Rubbermaid added 116 jobs in 2013 and another 30 jobs were added by Sears Product Services Marketing Center.

Loren Hill, with High Point Economic Development, says the boom in jobs is also caused by cheaper infrastructure.

“Electricity is cheaper here than other places,” Hill said. “Low cost of doing business here, all that helps.”