GUILFORD COUNTY, N.C. -- Work will continue Saturday to address food stamps issues for Guilford County residents who have waited more than one month for money.
"There are more people who were never entered into the system than we anticipated," said Greg Bush, a spokesman for Guilford County's Department of Social Services.
A hotline was established Tuesday to help people like Matricia Williams. Williams said she's been waiting for issues to be resolved since applying for recertification before Christmas.
"They've had my case since Dec. 9. Why is it taking so long to process my case?" wonders Williams.
She called FOX8 News after hearing that a big backlog had been cleared yet her EBT account remained empty. Her food supply is running short as well.
"I don't have [anything] in my freezer but a bag of ice," said Williams.
She said without food stamp assistance she's not able to afford enough groceries to feed herself and her two sons who are 11 and 13 years old. Williams has a job but says her paycheck goes towards the bills. She's had to pick up extra shifts to afford food from the grocery store.
Bush said the best course of action for Williams and countless others is to reach out to Guilford County DSS through the hotline at 336-641-3100.
The county said even if you've left your information once or twice through voicemail, leaving details like your name, address, and the date of your recertification application, keep trying until you get a return call and your issue can be resolved.
Williams, though, is fed up with the Guilford County food stamps program and hopes going public with her story will prompt changes within the department.
"I don't think it's fair," said Williams. "I don't think it's fair to me or anybody else to have to sit and wait this long to get benefits."