WINSTON-SALEM, N.C. -- PrepaYd Wireless customer Jackie Johnson said her Sprint cell phone service was dropped without notice last Thursday.
"We don't get a notice or anything, they just turned us off," Johnson said.
Johnson said when she could not dial or send a message she contacted her wireless agent at Long Wireless Communications, who said PrepaYd Wireless had been dropped as a Mobile Virtual Network Operator or MVNO.
Sprint Representative Jayne Wallace said that PrepaYd Wireless has been dropped but could not answer why.
Another Sprint representative, John Votava, sent this email statement: "There is currently legal action in place and Sprint does not comment on active litigation or law suits. Sprint has been in the MVNO business for over 20 years and currently has over 130 satisfied MVNO customers."
Better Business Bureau Interim CEO Brian Wright said he spoke with a San Diego BBB representative about PrepaYd wireless and said that since the fall of 2013 the company has been out of business and this has affected at least 1,000 customers.
"I think that the relationship is between Sprint and PrepaYd Wireless and whether they did something wrong or not is really between those two and what their contract was," Wright said.
Wright said that to avoid a possible device drop from another carrier, research the company to make sure they have a clean history and are reputable.
Johnson has since reconnected with RedPocket Mobile and had to get a new cell phone number.
According to the N.C. Attorney General's office, no other former PrepaYd wireless customer has filed a formal complaint.