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NC: Nearly 49K Medicaid cards sent to wrong addresses

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The North Carolina Department of Health and Human Services announced Friday that nearly 49,000 Medicaid cards, with the personal information of children on them, went to the wrong people. (Image: WTVD-TV)

RALEIGH (WTVD) — The North Carolina Department of Health and Human Services announced Friday that nearly 49,000 Medicaid cards, with the personal information of children on them, went to the wrong people.

Many of the families impacted are right here in the Triangle.

The cards where sent out on New Year’s Eve. ABC11 has learned that it was a county social services department that alerted the DHHS of this mistake.

“Who is going to fix this? I did not know if my ID was stolen,” said parent Nina Willis. “I don’t even know this child.”

Willis has been waiting for her child’s Medicaid card in the mail. When one finally came, it wasn’t for her child. Instead, the card had a different name, address, date of birth, and ID number.

“I’m baffled why I got a card for a child that does not belong to me,” said Willis. “It’s scary.”

The department says it has begun a careful review of the incident and is rapidly working to issue correct Medicaid cards.

DHHS Medicaid Director Sandra Terrell said in a statement, “The Department of Health and Human services takes the privacy of Medicaid recipients very seriously and is working to put measures in place to monitor the use of affected Medicaid cards for potential fraud. We regret this incident occurred and are working to ensure it is corrected as soon as possible.”

DHHS says it knows exactly which Medicaid cards were sent to which addresses.

Willis is now worried whether her daughter’s personal information is part of this grand mistake. She’s also concerned for the child whose information she now holds.

“It really bothers me because this child needs a card to get medical attention,” said Willis.

Meanwhile, children needing services without a correct Medicaid ID card can use their NC Health Choice ID number or card, which is still valid. Providers are also able to verify eligibility in order to deliver services.

Anyone who needs information about the incident is advised to call the DHHS Customer Service Center Number located on the back of their Medicaid card, 1-800-662-7030.

Source: WTVD

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