Southwest Airlines passengers get apology, vouchers for wild ride
Southwest Airlines has apologized to passengers after one of its airliners descending into Raleigh Durham International Airport suddenly dropped thousands of feet Tuesday night.
The pilot reportedly went on the loudspeaker and said plane was going down.
It was reported Flight 3426 was headed from Tampa to Raleigh when the crew of the Boeing 737 got a warning that there was a cabin pressure problem.
In a statement, the airline said:”As part of the procedure to resolve the issue, the Captain notified the cabin using the public address system that he was going down to a lower altitude just before an unplanned but controlled descent. The maintenance issue was resolved before the flight safely landed at Raleigh-Durham.”
According to WTVD, an email to passengers stated that as the captain was communicating his plan with the flight attendants, he inadvertently activated the public address system in the cabin.
Southwest said the plane descended rapidly from 40,000 to 25,000 feet.
There were 96 passengers and a crew of five on board the jet. All made it to Raleigh safely.
Southwest said it was not technically an emergency landing, but any time you deviate from a flight plan, unplanned, a pilot will declare an emergency.
It’s giving passengers a $200 voucher they can use for future travel.
WTVD reported that some say the voucher is a nice gesture while others say they would rather read a more truthful apology letter.