UPDATE: Widespread phone outages in Surry County are fixed

Posted on: 8:31 pm, November 14, 2013, by , updated on: 08:16am, November 15, 2013

(Stock photo)

(Stock photo)

SURRY COUNTY, N.C. — The widespread telephone problems in Surry County Thursday have been fixed, confirms Surry County 911.

The outages affected service to landlines and cellular phones, including customers of the Surry Telephone Company in Ararat, Low Gap, Westfield, and portions of Pilot Mountain.

Volunteers stayed at rescue stations until the outages were fixed by Friday.


  • charles says:

    have a digital phone,is also affecting emails in lexington,n.c.

  • Lynn says:

    Internet went down and cell phones – what was going on ???
    Our internet is from Surry Tel. Co., thru land line, but cell phones from Verizon – how can they both go out??
    Fox 8 – please get us an answer !!!

    • Devin Puckett says:

      Verizon Wireless does not have cell towers in Surry County, so they have to use Surry Telephone/Carolina West Towers, which were not working. That is why you didn’t have cell phone service and Internet

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