Turning to paper to sign up for health insurance

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ASHEBORO, N.C. -- Melissa Thomson is a certified application counselor in Asheboro.  Her job is help people sign up for health insurance through Healthcare.gov. But she is not using the system.

"It's been very frustrating. Patients have misconceptions that we have a different way to access the system  But we don't. Once they realize that, they are frustrated," Thomson said. 

Healthcare.gov has been plagued with problems since Oct. 1. So instead of using the website to sign up consumers for health insurance, Thomson is filling out a 12-page report.

"In this instance the old fashion way seems to be more reliable than going through the Internet," she said.

It takes Thomson 20 minutes to answer all the questions. But until Healthcare.gov is fixed, Thomson feels paper is the best way to sign up for health insurance.