GREENSBORO, N.C. -- A blind man and his service dog were kicked off a bus in Greensboro Sunday.
John Dyson, a blind graduate student at the University of North Carolina at Greensboro walks with his dog Sarge to get around campus.
On Sunday, when they tried to board a HEAT bus at UNCG, they were denied a ride.
"I started boarding the bus and he said, wait I've got to call my supervisor to see if you can come on here with the dog," Dyson said. "I said according to ADA, he's allowed any public places I'm allowed."
Dyson said he got on the bus, took a seat and was surprised when the bus driver refused to leave the depot.
But Dyson refused to leave.
Dyson said a security guard then told him to leave or he would have to physically remove him.
Dyson ended up getting off the bus to work things out, and was allowed to ride the bus later.
Information Specialist Kevin Elwood says both the law and the policies of Greensboro Transit Authority say buses are accessible to people with disabilities, including those with service animals.
"Unfortunately it was a new operator who had been on the job less than 90 days," Elwood said. "And he was not familiar with the policy regarding that."
Elwood said all of the drivers go through sensitivity training to learn these policies.