DMV pilot program hopes to improve wait times, customer service

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RALEIGH, N.C. — A new pilot program at the North Carolina Department of Motor Vehicles is working to cut down on long lines, long wait times and poor customer service, three complaints often heard at the department.

According to WRAL, three of the pilot sites in south Charlotte, Cary and north Raleigh, have seen a 48 percent improvement overall in the average wait time.

The department has also extended its weekday hours at 11 offices across the state, and 19 offices now offer Saturday service. WiFi service is also being rolled out statewide.

The DMV’s pilot program is scheduled to be rolled out to five more offices early next year. The department is also trying to improve its customer service with the use of its three mobile units, one of which will be at the North Carolina State Fair.

Read more: WRAL