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DES confirms minor delays in processing unemployment claims

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The Division of Employment Security is experiencing minor delays in processing unemployment claims filed on Sunday, according to DES spokesperson Larry Parker.

“We don’t have the full reasons at this point but our IT department is working to fully resolve the problems as soon as possible. We have 48 hours to process claims and are still within that window, however, we understand claimants are used to getting paid within 24 hours,” Parker said in an e-mail to WGHP.

The following message is posted on the DES website:

“As a reminder, claims may take up to 48 hours to fully process. We experienced issues while processing claims for Sunday, September 22, 2013. We are working as quickly as possible to process those claims within the 48 hour time frame.”

Parker said they anticipate all eligible claims will be paid by the end of the day on Tuesday.

Sunday is the heaviest volume day for unemployment claims. Parker said slow-downs happen a few times a year.