Dave Schneider says his red Gibson ES 335 from 1965 was worth a little less than $10,000 before it was shredded by a baggage elevator.
Delta agents in Buffalo insisted Schneider couldn’t carry it on as he had done before, he told CNN.
“I begged. I tried. I told them the value,” Schneider said.
When he landed in Detroit, he says he took his phone out to record the guitar as it was being transferred.
Schneider says he asked a flight crew member to ask the baggage handlers to be careful with the guitar. The crew member reportedly went onto the tarmac to ask the handlers to be gentle. But as it went up the elevator shaft, Schneider says it sounded like a wood shredder.
It reportedly took employees an hour to get the guitar out.
Delta released a statement to CNN, saying, “This is not representative of the great care we take with our customer’ property. We have apologized and are working directly with the customer to rectify what happened.”