MIDLOTHIAN, Va. — A Virginia couple reportedly purchased an iPad from Walmart only to find the box was filled with notepads.
According to WTVR, Mary Liz Bergstein of Midlothian says she went “through the wringer” after making the discovery and notifying authorities.
When she opened the box on Christmas morning, Bergstein said she found several yellow notepads stacked on top of one another. The notepad at the bottom was taped to the bottom of the box, WTVR reports.
Bergstein tells WTVR police were called and a report was filed before her husband Jonathan returned to Walmart the next day.
“When I brought it back at 7 a.m., they said the loss prevention department would take care of it. I waited all day. Nobody called back,” Jonathan Bergstein told the station.
Mary Liz Bergstein says she contacted the station after “dealing with Walmart for two days,” WTVR reports.
On Thursday, WTVR contacted Walmart’s customer service department online. About 15 minutes after submitting the inquiry, Walmart reportedly contacted the couple.
Jonathan Bergstein said Walmart’s message was, “‘Come down, just bring your receipt. We’ve got a new iPad for you.'”
The couple says they received a higher-end iPad for their hassles, but still worried that others could be dealing with their same frustration.
WTVR reports the same scenario occurred at least three other times in two other states — including two incidents in Michigan and one in Texas.
Read more: WTVR.com