GREENSBORO, N.C — It’s been nearly five months since state officials unveiled a new system called NCFAST that inputs data for food stamp patrons. However, since it’s been around its been nothing but trouble for Guilford County.
Cathy Bigelow was suppose to get her benefits on the 19th, but she has just received them Monday afternoon.
“Why did it take so long, I had to go through the savings just to afford food,” said Bigelow.
Guilford County Program Manager Goioa Garrett says caseworkers are behind because the new program requires them to input twice as much information than before, taking nearly 30 minutes to complete one case.
“We fell through the cracks and have let our customers down,” Garrett said.
Guilford County gets $12 million per month for food stamp benefits, 90,000 people in the county depend on it.
Nearly 700 cases are left and caseworkers should have those that have not been completed done by Friday.