GREENSBORO, N.C. -- In a written letter slid under resident's doors, Cascades Grandview apartment staff apologized for the building losing power Wednesday night, and the building's condemnation, which lasted until 12 p.m. Thursday afternoon.
"It was not clear that the building would be condemned until 11 p.m. and at that time all people would need to be evacuated. Our staff here lives on site and understands what an inconvenience this was for all of you," said the letter.
Property Management was not in the front office to answer questions once residents were allowed back inside.
The letter says staff plan to have a meeting with residents Friday at 1 p.m. in the apartment complex's courtyard near the pool.
Several frustrated tenants didn't wait for the meeting. Many moved out once the electricity came back on.
"I don't know if I'd be able to trust that it wouldn't happen again," said Mike Azzam, a UNCG student who lives on the first floor.
Renters who live on the higher levels had to climb the stairs to get to their rooms. Even when the electricity was restored, the elevators did not work.
City of Greensboro inspectors checked on the elevator issue Thursday afternoon. The city will give the property managers 48 hours to get them working before they fine the company.
City staff grew increasingly frustrated Thursday as they tried to get in touch with the apartment complex's owners, based out of Henrico, Virginia.
"We can't really get in touch with them," said councilman Zack Matheny, who represents voters in the area. "We've been able to speak with the local property managers here on site, but we really can't get to the owners. And the owners are really the subjects we need to talk to."
Greensboro City Manager Denise Turner Roth said she and her staff have worked on issues at Cascades Grandview for months.
"We do have a notice of violation that's pending on the building itself, which expires on the 18th of this month, which means this weekend and if that's not met, if we do not hear a response from them we'll start fining them per day for certain violations," said Turner-Roth.
"Basically the building was zoned as student housing and we've come to understand that it's actually used as a single family occupancy," she said.
According to the Secretary of State's office, Gentco Real Estate, LLC owns Cascades Grandview Apartments. Calls to the company's listed phone number were not answered.
Registered agents for Gentco Real Estate LLC in North Carolina and Virginia said they didn't know the owners. A registered agent receives documents and bills on behalf of a company, and sends them to the necessary employees.
Richard Sayers, a Virginia lawyer who's listed as the current Virginia registered agent said he had no idea what was going on with the Greensboro apartment complex. He said he hadn't been in touch with the owner for months.