Guilford Co. call center closing, 685 jobs to be lost

HIGH POINT, N.C. — A Piedmont employer is closing its doors, causing 685 people to lose their jobs.

A WARN notice was posted Friday that NCO Customer Management, which is part of the UPS call center on Federal Drive in High Point, would be permanently closing.

Greensboro mayor Robbie Perkins said he received a letter from NCO earlier Friday that advised him of the company’s plans to close the call center.

Perkins said the employees were informed of the closing on Friday. Employees were told they would lose their job by May 7.

The employer reportedly lost a big client, which was enough to force them to go under.

One employee who said he has worked with the company since November said everyone involved was shocked and frustrated.

Perkins said large job losses like this cause the city to work extra hard to bring in new companies.

NCO has centers around the world and are headquartered in Pennsylvania.