Xbox Protection

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Jennifer Healy said an Xbox started draining her bank account, even after her boyfriend said he had reformatted, or cleaned, the device.

In the video above, FOX8 On Your Side's Melissa Painter shows us how it happened and what you can do to protect yourself.

Microsoft has set up a page to tell you how to fully remove your information from an Xbox. Go to http://support.xbox.com/en-US/games/xbox-games/manage-games-data.